Delete your ShopQuick account
You can request deletion of your ShopQuick account and associated personal data at any time.
01Delete your account in the app
Open the ShopQuick app and go to Profile, then Settings, then Delete Account. You will be asked to confirm your current password before deletion is completed.
Once confirmed, deletion is permanent and you will be signed out of the app.
02Request deletion by email
If you cannot access your account, email privacy@shopquickapp.uk from the email address linked to your ShopQuick account with the subject "Delete my ShopQuick account". We may ask you to verify your identity before completing the request.
03Data deleted
When your account is deleted, ShopQuick deletes personal data associated with your account, including:
- Account profile details such as name, email address, phone number, city, country and preferences.
- Saved shopping lists, baskets, receipt records and receipt item details.
- Receipt images stored by ShopQuick.
- Assistant conversations, WhatsApp message records linked to your account, and active processing jobs linked to your account.
04Data retained
ShopQuick may retain de-identified price statistics that no longer identify you, plus limited records required for security, fraud prevention, legal compliance, dispute handling, or service operations. Provider logs and backup records are removed or expire according to our operational retention schedules.
05Timing
In-app account deletion begins immediately after confirmation. Email deletion requests are normally completed within 30 days after identity verification.